Improving Performance: How to Manage the White Space on the Organization Chart

6.4. Summary

Organization and Process Goals can be achieved only through performance at the Job/Performer Level. Managing people is not easy, but it's less mystical than it may seem. Rather than hiring good people and hoping for efficient, high-quality performance, effective managers use the Human Performance System to manage the factors that enable those good people to perform at an exemplary level. Managers recognize that everyone is in a Human Performance System and they recognize the six factors that influence the effectiveness of that system. Furthermore, they realize that the four environmental factors (which are largely within their control) tend to harbor the greatest opportunities for performance improvement. We have found that:

• Executives ...