Improving Performance: How to Manage the White Space on the Organization Chart

15.6. Summary

We believe that HRD functions are uniquely positioned to become their organizations' performance departments (or, at least, performance-based HRD departments). Reflecting the Three Levels-based systems view, rather than the limited and potentially counterproductive "vacuum" view, performance departments realize that training is a very small lever with which to move the world, no matter where the fulcrum is placed. Their people identify needs and evaluate contributions at all Three Levels of Performance. They are as comfortable at the Organization and Process Levels and in nonperformer components of the Human Performance System as they are in the classroom, and they are credible businesspeople who are making a demonstrably significant ...