Improving Performance: How to Manage the White Space on the Organization Chart

5.5. Summary

Work gets done in an organization through its primary, support, and management processes. If you want to understand the way work gets done, to improve the way work gets done, and to manage the way work gets done, processes should be the focus of your attention and actions. Viewing business issues from a process perspective often reveals a need to make radical changes in goals, in the design of business systems, and in management practices. The Process Level of Performance has significant implications for:

• Executives, who can use the process perspective and tools to link Organization Goals to individual performance, measure what's really going on in the business, benchmark performance against other companies, establish competitive ...