16.3. Step 3: Job/Performer Level
A key aspect of Phase 3 involves the identification of one or more jobs critical to the successful implementation of the process improvements designed during Step 2. For each job, have the Process Team (along with job incumbents and supervisors) describe the outputs and goals required by the new process. Then ask the team to identify the environmental support that must be provided to the people in these jobs.
To display the outputs and goals, we recommend that you use the Job Model format presented in Chapter Twelve. To identify the resources, feedback, rewards, and training that should support the new job responsibilities, we suggest that you use the Human Performance System questions listed in Chapter Six ...
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