16.1. Step 1: Organization Level
The way to start is to develop a strategy for the business. Developing strategy doesn't necessarily mean embarking on a six-month planning journey. It may require only a couple of hours to confirm and perhaps update your vision and direction. If you and your colleagues haven't reached consensus on the answers to the questions provided in Chapter Seven, an y improvement effort runs the risk of being ill-directed.
Once the strategy is clear and up-to-date, we recommend conducting what Chapter Ten describes as Phase Ø, Performance Improvement Planning. During this effort, the strategy and a "super-system" map (see Chapter Two) help identify one or more Critical Business Issues (CBIs), which represent opportunities ...
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