11.4. Sin 4: The top management team thinks that if it's not "nuking" the existing organization ("reengineering"), it's not making significant improvements.
During the past two years, the concept of process reengineering has swept America. Reengineering proponents suggest a fundamental, clean-sheet look at how we do work. So far, so good. However, reengineering often has been equated with reorganizing, downsizing, or installing new computer systems.
Our experience suggests that:
In itself, reorganization rarely improves performance. Restructuring who reports to whom should follow restructuring how we work. However, improved work processes don't necessarily require structural changes. Indeed, the more you focus on the process, the less important ...
Get Improving Performance: How to Manage the White Space on the Organization Chart now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
