11.1. Sin 1: Process Improvement is not tied to the strategic issues the business faces.
One company in the food business is proud of its seventy cross-functional
Note: This chapter appeared as "The Seven Deadly Sins of Process Improvement" in the June 1994 issue of Chief Executive, coauthored by Alan P. Brache and Frank Popoff, chairman and CEO of Dow Chemical. It is reprinted here with the permission of Chief Executive. © 1994 by Chief Executive Publishing, 733 Third Avenue, 21st Floor, New York, NY 10017. All rights reserved. Chapter cross-references have be en added to enable the reader to relate its content to other sections of this book.
Process Improvement Teams. When asked about results, executives mumble vague homilies about "culture ...
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