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Improving Performance: How to Manage the White Space on the Organization Chart by Alan P. Brache, Geary A. Rummler

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12.2. Requirements for Effective Management of the Organization System

Merely establishing measures is not enough; if we are going to manage the organization as a system, we must have:

  1. Sound measures that ensure we are monitoring the right things

  2. A total measurement system, not a collection of unrelated—and potentially counterproductive—measures

  3. A performance management process that converts the data provided by the measurement system into intelligent action

Based on our experience, we would like to suggest some guidelines in each of these three areas.

12.2.1. Developing Sound Measures

What we want to measure is performance—that is, output—at all three levels. Regardless of the level (Organization, Process, Job/Performer), we recommend that measures ...

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