13.1. Process Management
The first part of Phase 4 is ensuring that an individual core process, in most cases one that has been through Phases 1 to 3, is continuously improved.
While most of Phase 2—Process Analysis and Design—is carried out by nonexecutive personnel, Phase 4 is the responsibility of the people who run the business. To effectively carry out this role, executives need:
To understand the what, why, and how of both Process Improvement and Process Management
Figure 13.1. The Rummler-Brache Process Improvement and Management Methodology.
To develop a Process Improvement and Management plan, which is the primary output of Phase Ø (see ...
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