13.5. Process Improvement and Management and the Three Levels of Performance
Effective Process Improvement is not limited to the Process Level of Performance. Process Improvement Projects with the greatest impact begin with the identification of a Critical Business Issue associated with a key process. Issue and process identification should be based on strategic goals at the Organization Level. Process Improvement cannot take root if it is limited to the Process Level. All system enhancements have to be reflected in the jobs and the environment at the Job/Performer Level.
Similarly, ongoing Process Management is not just management of the Process Level. An ongoing assessment of Organization Level needs should direct the Process Management priorities. ...
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