Improving Performance: How to Manage the White Space on the Organization Chart

3.7. Job/Performer Level

The Organization and Process Levels may be beautifully wired in terms of goals, design, and management. However, the electricity will flow only if we address the needs of the people who make or break organization and process performance. If processes are the vehicle through which an organization produces its outputs, people are the vehicle through which processes function. (We address the human dimension of performance through the Job/Performer Level, which is covered in depth in Chapter Six.)

Job Goals. Just as we need to establish Process Goals that support Organization Goals, we need to establish goals for the people in those jobs that support the processes. In examining Computec, we ask what jobs contribute to each ...