Improving Performance: How to Manage the White Space on the Organization Chart

3.3. III: The Job/Performer Level

Organization outputs are produced through processes. Processes, in turn, are performed and managed by individuals doing various jobs. If we increase the power of our x-ray, as in Figure 3.3, we can see this third Level of Performance, which represents the cells of the body. The Performance Variables that must be managed at the Job/Performer Level include hiring and promotion, job responsibilities and standards, feedback, rewards, and training.

Now we have an organization x-ray that depicts the three critical interdependent Levels of Performance. The overall performance of an organization (how well it meets the expectations of its customers) is the result of goals, structures, and management actions at all Three ...