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Improving Performance: How to Manage the White Space on the Organization Chart by Alan P. Brache, Geary A. Rummler

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8.1. Four Examples of Flawed Performance Improvement Efforts

How would you grade these performance improvement programs?

Example 1. The president of ABC Electronics, Inc., has been exposed to the "quality" religion and becomes a true believer. Realizing that quality is getting insufficient attention in his company, he:

  • Arranges for a "fire and brimstone" quality speaker to deliver a one- or two-day session for all managers

  • Directs the human resource development department to prepare each supervisor to conduct video-plus-discussion sessions with his or her subordinates

  • Appoints a full-time quality director, who will report directly to him

  • Asks the quality director to produce a one-paragraph quality statement and circulate it to all employees

  • Directs ...

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