13.7. Evaluating the System
The changes have been successfully implemented. Computec has built a system that works. Now the top team's challenge is to manage the system it has built. However, before the system can be effectively managed, it is necessary to develop a mechanism for measuring and evaluating key components of the system. Toward this end, Computec developed the following:
A report card for evaluating the performance of each of the four strategic processes. Areas for evaluation include customer feedback, internal requirements (such as performance against budget), ability to respond to change, and extent of continuous improvement. The data for the evaluation come directly from the performance measurement system, which documents actual ...
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