Contents
Part I: The Need for Cutting Costs and Improving Quality in Healthcare
1 Trends in the Healthcare Industry
The Quality Crisis in Healthcare
Demographics: Financial, Political, Social, and Technological
Other Demographic Considerations
The Pluralistic Healthcare Insurance System
The Cost of Healthcare and Six Sigma
Healthcare Quality and Error Reduction
Why It’s Difficult to Deal with Healthcare Errors
2 Excellence (Benchmarks) and Improvement Challenges in Healthcare System
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