Improving Healthcare Quality and Cost with Six Sigma

Chapter 11. Implementing a Six Sigma Culture

Sections

Implementation Process

Phase I—Mobilizing

Phase II—Planning

Phase III—Piloting

Phase IV—Implementing the Six Sigma System

Summary

Endnotes

“First, have a definite, clear practical ideal: a goal, an objective. Second, have the necessary means to achieve your ends: wisdom, money, materials, and methods. Third, adjust all your means to that end.”

—Aristotle

Six Sigma is not green, black, or any color belt. It is not DMAIC (Define, Measure, Analyze, Improve, and Control), DMADV (Define, Measure, Analyze, Design, and Verify), or DFSS (Design for Six Sigma). It is not saving money. It is not the silver bullet that corrects all problems. Organizations that think it is are in for a big surprise ...