Improving Business Processes

Mentor’s Message: Why Improve Your Business Processes?

Your organization’s success hinges in large part on how well it carries out its business processes—activities that turn inputs such as knowledge and raw materials into products and services that create value for customers. Every time you improve your company’s business processes, you generate crucial benefits for your organization in the form of cost savings, efficiency gains, and greater customer loyalty and profitability.

In this book, you’ll discover the key elements of process improvement. You’ll start by learning more about the nature of business processes and the benefits of process improvement. You’ll gain familiarity with the defining characteristics of a process improvement effort. ...