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Improving Business Processes by Harvard Business School Press

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Tools for Improving Your Business Processes

 

IMPROVING BUSINESS PROCESSES

Deciding Whether Process Improvement Is Necessary

The questions below relate to the signs and symptoms suggesting that your team may need to embark on a business process improvement (BPI) effort. Use this tool to decide whether to launch a BPI initiative.

Question: Yes No

1. Is your team failing to meet quality, cost, or time requirements?

2. Are there significant external developments (for example, in customer preferences, competitors’ behavior, and technology) that may require considerable adjustments to current processes?

3. Are there important changes within your organization (for instance, a new corporate strategy emphasizing high-quality customer service) ...

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