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Improving Business Processes by Harvard Business School Press

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Phase 6: Continually Improve Your Business Process

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You’ve implemented the new process. Now you face another challenge: ensuring that the redesigned process continues to deliver the results you want. You now need to establish a system for continually monitoring—and improving—the redesigned process’s performance. That means identifying and fixing problems as they come up.

To continually improve your process, you:

  • Measure process performance according to the metrics you’ve chosen.
  • Identify problems and take needed action.
  • Update performance metrics and targets as necessary.

Measure the business process’s performance

In your redesign phase (phase ...

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