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Improving Business Processes by Harvard Business School Press

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Phase 5: Implement Your Redesigned Business Process

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With resources in place and the process design completed and tested, you’re ready to implement your redesigned process. That is, you’ll actually start using the new process within your organization.

Many experts maintain that implementation is the most difficult step in any BPI effort. To boost your chances of success, think of implementation as consisting of these parts:

  • Understanding implementation obstacles
  • Rolling out the new process

Understanding implementation obstacles

Before implementing your new process, it’s useful to understand common obstacles to implementing a redesign and to ask ...

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