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Improving Business Processes by Harvard Business School Press

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Phase 3: Redesign Your Business Process

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You’ve analyzed the existing process that you identified for improvement. Now it’s time for your BPI team to redesign the process so that it produces the outcomes you’re looking for. The redesign phase consists of these steps:

  • Envisioning a better process
  • Testing your team’s ideas
  • Considering the implications of a potential redesign
  • Documenting your redesign
  • Gathering feedback from stakeholders and refining the redesigned process

At the end of your redesign phase, you should have a set of documents describing the proposed process redesign that is approved by management and other key stakeholders.

Envision ...

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