O'Reilly logo

Improving Business Processes by Harvard Business School Press

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Phase 2: Analyze the Existing Business Process

art

Now that you’ve planned your BPI project, it’s time to move to phase two—analyzing the process you’ve identified as needing change. This phase consists of the following steps:

  • Mapping the existing process (documenting the way work flows through the process).
  • Examining the process map to identify problems.
  • Interviewing stakeholders (including customers) to gain their insights on the process.
  • Benchmarking how other organizations handle this process.

After following these steps, you should have a set of documents that precisely describe the existing process and include ideas for improving the process. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required