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Improving Business Processes by Harvard Business School Press

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Phase 1: Plan a Business Process Improvement

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To plan a business process improvement, take the following steps:

  • Detect signs of trouble
  • Select a process to improve
  • Define the BPI’s scope, goals, and schedule
  • Assemble your BPI team
  • Get everyone on board

We’ll look at each of these steps in the pages below.

Detect signs of trouble

To plan a business process improvement, first decide whether process improvement is needed. The answer is yes if you notice certain telltale symptoms—including the following:

  • Customers are increasingly commenting that your company’s product has deteriorated.
  • Certain procedures seem overly complicated.
  • Tasks take longer ...

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