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Improving Business Processes by Harvard Business School Press

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What Is Business Process Improvement?

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Now that you know more about what business processes are, let’s look closely look at the many dimensions of business process improvement, or BPI.

A definition

Business process improvement (BPI) is a set of disciplined approaches and tools that managers use to enhance their company’s performance. As the name suggests, BPI (also called business process management, or BPM) focuses on changing business processes to improve their effectiveness. In organizations that use BPI:

  • Managers and employees know their business processes and capture them in process maps, procedure manuals, or agreed-upon “ways of doing things.” ...

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