Sources for Improving Business Processes
The following sources aided in development of this book:
Gebelein, Susan H., Kristie J. Nelson-Neuhaus, Carol J. Skube, David G. Lee, Lisa A. Stevens, Lowell W. Hellervik, and Brian L. Davis. Successful Manager’s Handbook, 7th ed. Minneapolis, MN: Personnel Decisions International, 2004.
Harmon, Paul. Business Process Change: A Manager’s Guide to Improving, Redesigning, and Automating Processes. San Francisco: Morgan Kaufmann, 2003.
http://searchcio.techtarget.com/sDefinition/0,,sid19_gci536451,00.html
http://www.induction.to/six-sigma/tsld005.htm
Madison, Dan. Process Mapping, Process Improvement, and Process Management. Chico, CA: Paton Press, 2005.
Marshall, Paul W. “A Note on Process Analysis.” Harvard ...
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