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Improving Business Processes by Harvard Business School Press

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Articles

Davenport, Thomas H. “The Coming Commoditization of Processes.” Harvard Business Review, June 2005.

As companies analyze, standardize, and quality-check business processes ranging from product development to CEO hiring, those processes will become commoditized—leading to a wave of business process outsourcing. Davenport explores this development. As he explains, a broad set of process standards will soon make it easy to determine whether a business capability can be improved by outsourcing it. Such standards will also help businesses compare service providers and evaluate the costs versus the benefits of process outsourcing. Eventually these costs and benefits will be so visible to buyers that outsourced processes will ...

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