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Improving Business Processes by Harvard Business School Press

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Test Yourself

This section offers ten multiple-choice questions to help you identify your baseline knowledge of the essentials of business process improvement.

Answers to the questions are given at the end of the test.

1. A business process consists of three components. Two of them are inputs and activities. What is the third component called?

a. Products.

b. Outputs.

c. Artifacts.

2. A business process can be thought of as a series of events that bring together three elements in ways that create valuable outcomes. Two of those elements are people and technology. What is the third element?

a. Information.

b. Equipment.

c. Funding.

3. Which of the following is not something that would likely trigger a business process improvement (BPI) effort? ...

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