O'Reilly logo

Implementing World Class IT Strategy by Peter A. High

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 2The CIO as Strategic Facilitator

Who sets the priorities for your IT department? In many cases, it can seem that it is the leaders of other parts of the organization without ample push-back from IT. Whose fault is that, however?

The role of CIOs is a thankless one in many ways. They and their leadership teams receive a wide variety of input from the rest of the organization in a wide variety of ways. Requests may come through casual conversation, email, or an impromptu phone call. Some divisions may produce planning documents the size of phone books. Others may use only a single page. Often the expectation from the executives outside of IT is that these conversations are directing work for the IT department, not necessarily recognizing that IT must balance the priorities of all divisions of the organization in order to come up with its own one-to-n ranked priority of projects. In successful companies, growth of the company leads to growth of demand for new technology, exacerbating the pressure on IT. Something has to give.

Part of the problem is that many companies are better at corporate strategy than they are at divisional or business unit strategy. The reasons for this are many, but often divisional heads focus more on execution than on planning. Not translating corporate strategy into divisional strategy means that the company’s strategy is half-baked at best. In this situation, it is natural that other divisions’ guidance to IT will come in as various touchpoints ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required