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Implementing SugarCRM by Michael J.R. Whitehead

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Chapter 6. Commercial and Open Source Add-Ons for SugarCRM

In the last two chapters you have read about the basic CRM functions provided by the SugarCRM system. We have also seen a number of extended capabilities the standard system can perform, which take it beyond pure CRM into a broader business management role.

In this chapter we will explore a number of commercial and open-source add-ons to Sugar Open Source that can extend it even further in myriad directions.

These add-ons can be categorized as shown below:

  • Free Add-Ons
    • Role management extension: Access control within Sugar Open Source 4.0 is a welcome addition, but limited in scope. This long‑standing weakness of SugarCRM (the fact that all users can see and change all data in the system, ...

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