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Implementing SugarCRM by Michael J.R. Whitehead

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Small and Mid-Size Businesses: The Good, the Bad, and the Ugly

Let’s just stop a moment to consider and clarify our definition of a small or mid-size business, as it covers a wide range of organizations. While the Gartner Group may have one definition, and the Meta Group another, for our purposes here a small or mid-size business falls into these categories:

  • Home-based business with a proprietor: The proprietor may or may not work with other people on a regular basis. If others are involved, they may be outsourced contractors, commissioned salespeople or agents, or one or more partners who also work from their homes. These businesses vary widely—some involving lots of travel, and some requiring very little. This is very relevant, as travel is a ...

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