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Implementing Strategic Change by Tom Bevington, Daniel Samson

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Using interface mapping to deliver performance

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Objectives

This chapter draws together how interface mapping, through the use of activity categorization and the new business ‘genomics’, will enable your organization to implement the management principles and thereby attain and maintain the strategic alignment of your business processes and place you firmly alongside GE, Motorola and Toyota. The capability to implement change clearly comes from having a forensic knowledge of the operating landscape of the organization, without which one is left not knowing the starting point and therefore not knowing what to change from, except in vague terms. ...

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