This chapter is focused on:
- Ensuring that the implementation of change occurs. All too often, even efficient organizations do a much better job formulating their forward strategy than implementing it. Strategy implementation is substantially about process and change management, which requires realistic and full knowledge of the existing process as the starting point.
- Embedding the capability to deploy change systematically in the organization. Instead of having external advisers come in like ‘seagulls’ and advise or impose change, then ‘fly away’ until next time, there is no ...