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Implementing Strategic Change by Tom Bevington, Daniel Samson

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Interfacing activities, business strategy and business process innovation

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Objectives

In this chapter we will first demonstrate the inadequacies of the widely used activity categorization of value adding and non-value. We then reveal the Core Support Discretionary Noise (CSDN) framework used in the XeP3 interface mapping tool, which has proved to be very powerful in over 400 organizational applications consistently to drive strategic alignment of resources, and productivity and process innovations.

While the interfacing and functional activity data described in Chapter 3 provides extremely fertile ground for finding process improvement opportunities, ...

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