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Implementing Strategic Change by Tom Bevington, Daniel Samson

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Making the change needs obviousThe critical role of interfacing activities

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Objectives

No organizational change programme should be undertaken, obviously, without first establishing a mechanism to identify forensically where the change is required. Ideally, the method used should make the opportunities visible to those who are planning the changes as well as engage those who have to put the changes into effect. This chapter will provide an understanding of interfacing activities as well as discuss how the knowledge gained from interface mapping will displace the use of pure guesswork or, at best, ‘judgement’ which is so often associated with ...

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