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Implementing SOA: Total Architecture in Practice by Paul C. Brown

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Chapter 41. Representing a Complex Process

Before you can manage a process, you first need to define it and obtain consensus among the stakeholders that this definition is correct. This requires a representation of the process that all can share and agree upon. But many processes, particularly at the enterprise level, are complex, with many participants and many activities. An activity diagram representing the entire process in all its detail would become a large wall chart. Although such a diagram might be correct, most of its detail is of little interest to most of the stakeholders. How then do you acquaint the stakeholders with the process and get buy-in on its important aspects without burying them in detail? The answer is elision.

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