CHAPTER 14: PREPARING FOR THE AUDIT
As the very latest stage in the preparation for the certification audit, the final scope of the audit should be defined with the auditor, in order to outline the framework for the upcoming certification. The IT service manager must also monitor the readiness of the IT service organisation, clean up the documents for the certification audit, and compile them in a dossier for the auditor. Finally, the exact timing and resources required for the certification audit must be agreed with the certification company.
The certification audit is an essential indicator of the situation of the management system.
Drawing on the Standard ISO/IEC 20000 itself, as well as the document designed for the implementation of the ...
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