O'Reilly logo

Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Third Edition by Michael Kunas

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 13: CONTROL PROCESSES

The control processes create essential conditions for a stable and secure IT operation, through sound management of the IT inventory and ensuring orderly change in IT. Three processes are included: change management, configuration management and release and deployment management.

While change management focuses on the control and coordination of changes, release and deployment management prepares the planned changes for their deployment. Configuration management provides the necessary information to not only assess change impact, but also control the information about the components affected by the change. Release and deployment management has to be integrated into the configuration and change management processes, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required