CHAPTER 6: SCOPE DEFINITION
When seeking certification, a service provider has to decide on the scope of the service to be audited, and agree this with the ISO/IEC 20000 auditor, in advance of the audit. For certification audits, an RCB (Registered Certification Body) is responsible for validating the scope, as a prerequisite to the certification process.
The scoping requirement for a service management system (SMS) is contained in clause 4.5.1 of the ISO/IEC 20000-1:2011 specification. Detailed information and guidance on creating the scope statement can be found in ISO/IEC 20000-3 (Guidance on Scope Definition and Applicability of ISO/IEC 20000-1).
An organisation can seek certification for the entire organisation, or part of that organisation. ...
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