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Implementing Service Quality based on ISO/IEC 20000: A Management Guide, Third Edition by Michael Kunas

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CHAPTER 3: THE ISO/IEC 20000 FAMILY AND EMERGING RELATED STANDARDS

The Standard is organised in the following five parts:

1. Part 1: ISO/IEC 20000-1:2011 – Service Management System Requirements

2. Part 2: ISO/IEC 20000-2:2012 – Guidance on the Application of Service Management Systems

3. Part 3: ISO/IEC20000-3:2012 – Guidance on Scope Definition and Applicability of ISO/IEC 20000-1

4. Part 4: ISO/IEC TR 20000-4:2010 – Process Reference Model

5. Part 5: ISO/IEC TR 20000-5:2010 – Exemplar Implementation Plan for ISO/IEC 20000-1.

All five parts can be found on the IT Governance website, www.itgovernance.co.uk/catalog/47.

In the meantime, several other parts are currently under development within the ISO/IEC 20000 series, as well as other standards ...

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