INTRODUCTION
This management guide provides an overview of the requirements of the implementation of a service management system that conforms to the requirements of ISO/IEC 20000-12011.
Implementing Service Quality based on ISO/IEC 20000 is aimed at CIOs, project managers, ISO/IEC 20000 consultants, auditors and implementers in IT consulting, IT service, and other companies which offer IT services and want to implement the Standard to show to their clients that they offer the highest standard of quality in their services.
This book is intended as a management guide on ISO/IEC 20000, so it has little information about the background and history of the ISO/IEC 20000 Standard. It is an overview of implementation, rather than a detailed implementation ...
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