FOREWORD
2011-12 will be an important time for IT service management, and especially for ISO/IEC 20000, for various reasons. First of all, the new versions of ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2012 are available.
Secondly, we have an increase of RFPs from the US government, which makes ISO/IEC 20000 an obligation for government tenders.
Recently, the US Air Force required an ISO/IEC 20000 certificate from sourcing providers for their Enterprise Integration and Services Management (EISM) system.
The RFP required:
‘The prime contractor shall provide proof of certification (copy of certificate) of ISO/IEC 20000. This certification must be held at the prime offeror’s organisational level performing the contract.’
It further says: ‘As a minimum, ...
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