ACKNOWLEDGEMENTS
A number of people have helped make this book possible. This includes Alan Calder, who provided the opportunity and encouragement to write this management guide.
Dr Suzanne D. Van Hove (Founder and CEO of SED-IT) and Marc Taillefer (past Secretary of the international Working Group writing the ISO/IEC 20000 standards and a member of several different international standard writing groups) have made absolutely invaluable contributions to this second edition and we are most appreciative of their input.
Further thanks go to Vicki Utting for getting this project going. Special thanks go to John Custy, Managing Consultant at JPC Group, Chris Evans, ICT Compliance Manager, London Fire Brigade, H.L. (Maarten) Souw RE, IT-Auditor, UWV ...
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