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Implementing Microsoft Dynamics NAV 2013 by Cristina Nicolas Lorente, Laura Nicolas Lorente

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Defining the internal processes

Once the goals of the project are clear, and when the company knows what they want to accomplish with their brand new ERP, it's time to go into details and write down, one by one, all the company processes that will have to be done or supported by Microsoft Dynamics NAV.

When you think about your processes, don't just expose what they should theoretically be. Ask the people who are actually carrying out those processes about what they really do. Also ask about the exceptions to the processes, as handling exceptions usually requires more time. So, you probably also want to manage those and try to reduce the required time. Finally, ask whether the process may change in the future and how.

For instance, you have probably ...

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