Implementing ITIL Configuration Management

Acknowledgments

One of the greatest privileges in life is working side by side with bright, talented, and dedicated people. That has been my privilege in creating this book. I especially want to thank Brian, Jay, and Rob for their patience in correcting my many mistakes and their persistence in helping me clarify the message. I’ve gained much from their insights. Despite their immense help, the opinions remaining in this book are those of the author and should not be construed as the opinions of the reviewers or any other person or organization.

Thanks are also due to my various managers at IBM who have continually given me opportunities to grow and learn. Without their guidance and enablement, I would not have any knowledge to pass on to the ...