Implementing ITIL Change and Release Management

Acknowledgments

Once again the writing process has been made much easier, and probably much more intelligible, by a crew of wonderful reviewers. I want to thank Brian, Jabe, Kristin, and Mike for their thoughtful work, which made this text so much stronger than I could make it alone.

Thank you also to my IBM mentors and managers—Rhonda, Amy, Wally, Ken, and Claudia. They have pushed, cajoled, and guided my career for the past ten years or so, and without their help along the way, I would never have had the world of experiences necessary to write any book.

I appreciate the help and support of my editorial team. They know how much work it is to turn an IT person into an author, and they do it painlessly.

Finally, thank you to the many customers ...