O'Reilly logo

Implementing ITIL Change and Release Management by Larry Klosterboer

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 15. Business Impact Analysis

One of the most immediate benefits of change and release management is a better understanding of your IT environment. Eventually, however, this understanding will move beyond IT to the rest of your organization. As your change management discipline matures and your release management plans grow, you will be able to assess the impact of any particular change or release on the wider business environment.

This analysis of impacts to the business is beyond traditional user impacts calculated today. Today most organizations can perform an analysis that says “The accounting application will be down for two hours, so the accounting department will be unable to work.” With mature change and release management ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required