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Implementing ITIL Change and Release Management by Larry Klosterboer

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Chapter 12. Building the Definitive Media Library

Even a medium-sized organization can have thousands of different software packages that are installed somewhere in the IT environment. Using the CMDB, you can track what you have. But what happens when a technician needs to reinstall one of the more obscure packages? The CMDB cannot help find the right CD or point to the correct website where you can download the executable code. You might ask the technicians to keep copies of software as they install them, but if you have more than two or three people installing software for your organization, you’ll quickly find that it is difficult to keep track of the different forms of media they use. If you have several international versions of ...

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