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Implementing Information Technology Governance: Models, Practices, and Cases

Book Description

In many organizations, information technology (IT) has become crucial in the support, sustainability, and growth of the business. This pervasive use of technology has created a critical dependency on IT that calls for a specific focus on IT governance.

Implementing Information Technology Governance: Models, Practices and Cases presents insight gained through literature reviews and case studies to provide practical guidance for organizations who want to start implementing IT governance or improving existing governance models, and provides a detailed set of IT governance structures, processes, and relational mechanisms that can be leveraged to implement IT governance in practice.

Table of Contents

  1. Copyright
  2. Foreword
    1. Endnotes
  3. Preface
  4. Acknowledgment
  5. I. Strategies and Models for IT Governance
    1. IT Governance Explained
      1. Why IT Governance?
    2. IT Governance Definition
      1. Focus Areas of IT Governance
      2. IT Governance vs. Corporate Governance
      3. IT Governance vs. IT Management
    3. The Goal of IT Governance: Strategic Alignment
      1. Strategic Alignment Model (SAM)
      2. Extensions to and Interpretations of the Strategic Alignment Model
      3. Maturity Models for Strategic Alignment
    4. IT Governance Structures, Processes, and Relational Mechanisms
      1. IT Governance Implementation Framework
      2. IT Governance Structures
        1. Roles and Responsibilities
        2. IT Organization Structure
        3. IT Strategy Committee and IT Steering Committee
      3. IT Governance Processes
        1. Strategic Information Systems Planning
        2. Balanced Scorecard
        3. Information Economics and Portfolio Management
        4. Service Level Agreements
        5. COBIT and Complementary Frameworks
      4. IT Governance Relational Mechanisms
    5. Measuring the IT Governance Process
      1. Building an IT Governance Balanced Scorecard
      2. Metrics for an IT Governance Balanced Scorecard
    6. IT Governance Implementation Status
    7. Conclusion
    8. References
  6. II. Leveraging COBIT 4.0 as IT Governance Framework
    1. The COBIT Framework
    2. COBIT Control Objectives
    3. COBIT Management Guidelines
      1. Inputs/Outputs
      2. RACI Diagram
      3. Goals and Metrics
    4. COBIT Maturity Models
    5. Adapting COBIT to Your Organisation
    6. COBIT and Compliancy for Sarbanes-Oxley
    7. Other COBIT Products
    8. Conclusion
    9. References
  7. III. Leveraging the IT Balanced Scorecard as Alignment Instrument
    1. Case Company Introduction: A Tri-Company
    2. The Tri-Company IT Merger
    3. IT BSC Project and Its Organization
    4. Building the IT BSC
    5. Maturity of the Developed IT BSC
    6. Lessons Learned
    7. Details on the Measures of the IT Strategic Scorecard
      1. Corporate Contribution Scorecard
      2. Customer Orientation Scorecard
      3. Operational Excellence Scorecard
      4. Future Orientation Perspective
    8. Conclusion
    9. References
  8. IV. IT Governance in Practice: Six Case Studies
    1. Introduction
    2. Case Study: KBC
      1. Company Introduction
      2. IT Governance Context
      3. IT Governance Structures
        1. Organisational Structures
        2. Committees Supporting IT Governance
      4. IT Governance Processes
      5. Relational Mechanisms
      6. Maturity Measurement/Assessment
      7. Summary of IT Governance Structures, Processes and Relational Mechanisms
    3. Case Study: AGF Belgium
      1. Company Introduction
      2. IT Governance Context
      3. IT Governance Structures
        1. Organisational Structures
        2. Roles and Responsibilities
        3. Committees Supporting IT Governance
      4. IT Governance Processes
      5. Relational Mechanisms
      6. Maturity Measurement/Assessment
      7. Summary of IT Governance Structures, Processes and Relational Mechanisms
    4. Case Study: Vanbreda
      1. Company Introduction
      2. IT Governance Context
      3. IT Governance Structures
        1. Organisational Structures
        2. Committees Supporting IT Governance
      4. IT Governance Processes
      5. Relational Mechanisms
      6. Maturity Measurement/Assessment
      7. Summary of IT Governance Processes, Structures and Relational Mechanisms
    5. Case Study: CM
      1. Company Introduction
      2. IT Governance Context
      3. IT Governance Structures
        1. Organisational Structures
        2. Committees Supporting IT Governance
      4. IT Governance Processes
      5. Relational Mechanisms
      6. Maturity Measurement/Assessment
      7. Summary of IT Governance Structures, Processes and Relational Mechanisms
    6. Case Study: Huntsman
      1. Company Introduction
      2. IT Governance Context
      3. IT Governance Structures
        1. Organisational Structure
        2. Committees Supporting IT Governance
      4. IT Governance Processes
      5. Relational Mechanisms
      6. Maturity Measurement/Assessment
      7. Summary of IT Governance Structures, Processes and Relational Mechanisms
    7. Case Study: Sidmar - Arcelor
      1. Company Introduction
      2. IT Governance Context
      3. IT Governance Structures
        1. Organisational Structures
        2. Committees Supporting IT Governance
      4. IT Governance Processes
      5. Relational Mechanisms
      6. Maturity Measurement/Assessment
      7. Summary of IT Governance Structures, Processes and Relational Mechanisms
    8. Conclusion Pilot Studies
    9. References
  9. V. IT Governance Implementation Guide
    1. Introduction
    2. Nine Guidelines for Better IT Governance
      1. 1. Define Business Goals and IT Goals
      2. 2. Define the Right IT Governance Processes
      3. 3. Set Up a Clear IT Organisation and Decision Structure
      4. 4. Involve Executive Management and the Board of Directors
      5. 5. Manage Roles and Responsibilities
      6. 6. Install IT Steering and IT Strategy Committees
      7. 7. Manage and Align the IT Investment Portfolio
      8. 8. Use Performance Measurement Tools
      9. 9. Set Up and Support Communication and Awareness Mechanisms
    3. References
  10. About the Authors