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Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1) Foundation Learning Guide, Third Edition

Book Description

Now fully updated for Cisco’s new CIPTV1 300-070 exam Implementing Cisco IP Telephony and Video, Part 1(CIPTV1) Foundation Learning Guide is your Cisco® authorized learning tool for CCNP® Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches essential knowledge and skills for building and maintaining a robust and scalable Cisco Collaboration solution.

The authors focus on deploying the Cisco Unified Communications Manager (CUCM), CUCM features, CUCM based call routing, Cisco IOS Voice Gateways, Cisco Unified Border Element (CUBE), and Quality of Service (QoS).

They introduce each key challenge associated with configuring CUCM, implementing gateways and CUBE, and building dial plans to place on-net and off-net calls using traditional numbered dial plans and Uniform Resource Identifiers (URIs). They show how to implement conferencing and other media resources, and prepare you to apply QoS features for voice and video.

Each chapter opens with a topic list that clearly identifies its focus, ends with a quick-study summary of key concepts, and presents review questions to assess and reinforce your understanding. The authors present Cisco best practices, and illustrate operations and problem solving via realistic examples.

This guide is ideal for all certification candidates who want to master all the topics covered on the CIPTV1 300-070 exam.

The official book for Cisco Networking Academy’s new CCNP CIPTV1 course includes all new Learning@ Cisco CIPTV1 e-Learning course content:

  • Covers CUCM architecture, deployment models, and tradeoffs

  • Walks through bringing CUCM online, deploying endpoints, and setting up users

  • Explains how to create a solid IP Phone foundation for advanced services

  • Covers dial plan elements, design, and implementation

  • Reviews key call routing elements

  • Explains digit manipulation

  • Shows how to control user access

  • Discusses audio/video resources and videoconferencing

  • Covers QoS tools and preferential call handling

  • Explains external connections via Cisco IOS Voice Gateways and CUBE

  • Streamlines review with clear summaries, assessment questions, and objectives

  • Table of Contents

    1. About This E-Book
    2. Title Page
    3. Copyright Page
    4. About the Authors
    5. Dedications
    6. Acknowledgments
    7. Contents at a Glance
    8. Contents
    9. Command Syntax Conventions
    10. Reader Services
    11. Introduction
    12. Goals and Methods
    13. Who Should Read This Book?
    14. How This Book Is Organized
    15. Icons Used in This Book
    16. Chapter 1 Understanding Cisco Unified Communications Manager Architecture
      1. Chapter Objectives
      2. Overview of the Cisco Collaboration Solution
      3. Cisco Unified Communications Manager Function and Features Overview
      4. Overview of Cisco Unified Communications Manager Signaling and Media Flows
        1. Example: Basic IP Telephony Call
      5. Cisco Unified Communications Manager Architecture
        1. Cisco Unified Communications Manager Architecture: NTP
        2. Cisco Unified Communications Manager Architecture: DHCP
        3. Cisco Unified Communications Manager Architecture: TFTP
        4. Cisco Unified Communications Manager Architecture: DNS
      6. Overview of Cisco Unified Communications Manager Deployment Models
      7. Overview of Cisco Unified Communications Manager Redundancy
      8. Chapter Summary
      9. Reference
      10. Review Questions
    17. Chapter 2 Cisco Unified Communications Manager Deployment Models
      1. Chapter Objectives
      2. Cisco Collaboration Network Overview
      3. CUCM: Single-Site/Campus Deployment
        1. Design Guidelines for Single Site/Campus Model
        2. Benefits of Centralized Call Processing Model
      4. Multisite Deployment with Centralized Call Processing
      5. Design Guidelines for Multisite WAN Model with Centralized Call Processing
        1. Benefits of Multisite Deployment with Centralized Call Processing Model
      6. Multisite Deployment with Distributed Call Processing
        1. Design Guidelines for Multisite Deployment with Distributed Call Processing Model
        2. Benefits of Multisite Deployment with Distributed Call Processing Model
      7. Clustering over the IP WAN
        1. Design Guidelines for Clustering over WAN Deployment Model
        2. Benefits of Clustering over WAN Deployment Model
      8. Collaboration Edge Deployment Model
      9. CUCM Call-Processing Redundancy
        1. Cisco Unified Communications Manager Groups: 1:1 Design
        2. Cisco Unified Communications Manager Groups: 2:1 Design
      10. Cisco Voice Gateways and Cisco Unified Border Element
        1. Cisco Voice Gateways
        2. Cisco Unified Border Element (CUBE)
      11. Chapter Summary
      12. Reference
      13. Review Questions
    18. Chapter 3 Cisco Unified Communications Manager Services and Initial Configuration Settings
      1. Chapter Objectives
      2. CUCM Deployment Overview
      3. Cisco Unified Communications Manager Services
      4. Cisco Unified Communications Manager Groups
      5. Cisco Unified Communications Manager Configuration Elements: Enterprise Parameters
      6. Cisco Unified Communications Manager Configuration Elements: Service Parameters and Enterprise Parameters
      7. Chapter Summary
      8. Review Questions
    19. Chapter 4 Deploying Endpoints and Users in Cisco Unified Communications Manager
      1. Chapter Objectives
      2. Cisco Collaboration Solution—Endpoints
        1. Comparison of Endpoints Supported by Cisco Unified Communications Manager
          1. Immersive Telepresence
          2. Telepresence Integration Solutions
          3. Collaboration Room Endpoints
          4. Collaboration Desktop Endpoints
          5. IP Phones
          6. Soft Clients
        2. Endpoint Configuration Elements
      3. Cisco IP Phone Boot-Up and Registration Process
        1. Cisco Unified IP Phone Boot-Up and Registration Process—SCCP Phones
        2. Cisco Unified IP Phone Boot-Up and Registration Process—SIP Phones
      4. Cisco Unified Communications Manager User Accounts
        1. Types of LDAP Integration: Synchronization
        2. Types of LDAP Integration: Authentication
        3. LDAP Integration Features: Attribute Mapping
        4. LDAP Integration Feature: Synchronization Agreements and Filters
      5. Chapter Summary
      6. Review Questions
    20. Chapter 5 Deploying IP Phone Services in Cisco Unified Communications Manager
      1. Chapter Objectives
      2. Overview of Cisco IP Phone Services
      3. Cisco IP Phone Services Configuration
      4. Cisco IP Phone Services Functions
        1. Cisco IP Phone Services Functions: User-Initiated
        2. Cisco IP Phone Services Functions: Phone-Initiated and Phone Service–Initiated
        3. Securing Cisco IP Phone Services
      5. Cisco IP Phone Services Deployment Options
      6. Chapter Summary
      7. Review Questions
    21. Chapter 6 An Overview of Dial Plan Design and Implementation in Cisco Unified Communications Manager
      1. Chapter Objectives
      2. Dial Plan Introduction
      3. Dial Plan Design
        1. Endpoint Address Design
        2. DID Extension Matching Design
        3. E.164 Dial Plan Design
        4. Dialing Domains
        5. Understanding User Dialing Habits in Design Considerations
        6. Emergency Dialing Requirements
        7. Dial Plan Design for Cost-Avoidance Mechanisms
        8. NANP Dial Plan
      4. Dial Plan Components and Their Functions
        1. Dial Plan Components and Functions: Endpoint Addressing
        2. Dial Plan Components and Functions: Call Routing and Path Selection
        3. Dial Plan Components and Functions: Digit Manipulation
        4. Dial Plan Components and Functions: Calling Privileges
        5. Dial Plan Components and Functions: Call Coverage
      5. Comparison of Dial Plan Configuration Elements in a Cisco Collaboration Solution
      6. Dial Plan Documentation
      7. Chapter Summary
      8. Review Questions
    22. Chapter 7 Implementing Cisco Unified Communications Manager Call Routing and Digit Manipulation
      1. Chapter Objectives
      2. Endpoint Addressing
        1. Endpoint Addressing by Numbers
        2. Endpoint Addressing by URIs
      3. Cisco Unified Communications Manager Call Routing Overview
      4. Sources of Call Routing Requests (Entities Requiring Call Routing Table Lookups)
      5. Call Routing Table Entries (Call Routing Targets)
      6. Dialing Methods and Digit Analysis
      7. Digit-by-Digit Analysis of Numbers Not Received In a Single Block
      8. Variable-Length Patterns, Overlapping Patterns, and Urgent Priority
        1. Variable-Length Patterns and Interdigit Timeout
        2. Overlaps and Interdigit Timeout
        3. Urgent Priority
      9. Cisco Unified Communications Call Routing Logic
      10. Call Routing Components
        1. Route Plan Report
        2. Route Pattern
          1. Route Filters
        3. Route List
        4. Route Group
          1. Local Route Group
      11. Cisco Unified Communications Manager Based Digit Manipulation
        1. Digit Manipulation Overview
        2. External Phone Number Mask
        3. Significant Digits
        4. CUCM Digit Prefix and Stripping
        5. Transformation Masks
        6. Translation Patterns
        7. Transformation Patterns
          1. Use Case 1
          2. Use Case 2
          3. Use Case 3
      12. Chapter Summary
      13. References
      14. Review Questions
    23. Chapter 8 Implementing Calling Privileges in Cisco Unified Communications Manager
      1. Chapter Objectives
      2. Calling Privileges Overview
      3. Calling-Privilege Implementation Overview
      4. Calling-Privileges Configuration Elements
      5. Partitions and CSSs
      6. Partition <None> and CSS <None>
      7. Analogy: Locks and Key Rings
      8. Partitions and CSS Example
      9. Partition and CSS Considerations
      10. Understanding Device CSS and Line CSS
        1. Example—IP Phone Line CSS and Device CSS Interaction
      11. Partition and CSS Configuration
      12. Chapter Summary
      13. References
      14. Review Questions
    24. Chapter 9 Implementing Call Coverage in Cisco Unified Communications Manager Communications Manager
      1. Chapter Objectives
      2. Call Coverage Overview
      3. Call Coverage Features for Individual Users
        1. Call Forward
        2. Call Pickup
        3. Call Park and Directed Call Park Configuration
      4. Call Hunting
        1. Call Hunting Overview
        2. Hunt Pilots
        3. Hunt Lists
        4. Line Groups
        5. Call Hunting Operation
        6. Call Hunting Flow
        7. Call Coverage Scenarios (with and without Hunting)
          1. Example 1: Internal and External Forwarding (No Hunting)
          2. Example 2: Internal and External Forwarding (with Hunting)
          3. Example 3: Internal and External Forwarding with Hunting
          4. Example 4: Internal and External Forwarding with Hunting
          5. Example 5: Using the Maximum Hunt Timer While Hunting
      5. Call Hunting Configuration
      6. Call Queuing
        1. Call Queuing is an Additional Option after Hunting Stops
        2. Call Queuing Process
      7. Call Queuing Configuration
      8. Chapter Summary
      9. References
      10. Review Questions
    25. Chapter 10 Implementing Media Resources in Cisco Unified Communications Manager
      1. Chapter Objectives
      2. Media Resources
      3. Media Resource Support
      4. Conferencing
        1. Audio Conferencing
        2. Video Conferencing
          1. Cisco IOS-Based Conference Bridges
          2. Cisco IOS Homogeneous Video Conference Bridges
          3. Cisco IOS Heterogeneous Video Conference Bridge
          4. Cisco Guaranteed Audio Video Conference Bridge
        3. Conference Bridge Configuration
        4. Meet-Me Conference Configuration
      5. Transcoding
        1. Transcoder Configuration
      6. Media Termination Point
        1. Media Termination Point Configuration
      7. Annunciator
        1. Annunciator Configuration
      8. Music on Hold
        1. Unicast and Multicast Music on Hold
        2. Unicast and Multicast MOH Configuration
        3. Multicast MOH IP Address and Port Considerations
      9. Video on Hold
        1. Video on Hold Configuration
      10. Trusted Relay Point
        1. Trusted Relay Point Configuration
      11. Media Resource Management
        1. Media Resource Group and Media Resource Group List Configuration
      12. Chapter Summary
      13. Review Questions
    26. Chapter 11 Cisco Video Conferencing
      1. Chapter Objectives
      2. Cisco TelePresence MSE 8000 Overview
        1. Cisco TelePresence MSE 8000 Features
        2. Cisco TelePresence Server MSE 8710 Feature Blade
        3. Cisco TelePresence MCU MSE 8510 Feature Blade
        4. Cisco TelePresence ISDN MSE 8321 Feature Blade
        5. Cisco TelePresence Serial MSE 8330 Feature Blade
      3. Cisco TelePresence MSE 8000 Feature Blade Configuration
      4. Cisco Telepresence Server
        1. Cisco TelePresence Server Licensing
        2. Cisco TelePresence Server Features
      5. Options for Integrating Cisco TelePresence Server with Cisco Unified Communications Manager
      6. Rendezvous Call Flow with the Cisco TelePresence Server
      7. Integrating Cisco TelePresence Server and Cisco Unified Communications Manager (CUCM)
        1. Cisco TelePresence Server Configuration
        2. Cisco Unified Communications Manager Configuration
      8. Cisco TelePresence Conductor
        1. Cisco TelePresence Conductor Licensing
        2. Cisco TelePresence Conductor Features
        3. Options for Integrating Cisco TelePresence Conferencing Resources
      9. Ad Hoc and Rendezvous Call Flows with Cisco TelePresence Conductor
        1. Ad Hoc or Meet-Me Call Flow with Cisco TelePresence Conductor
        2. Rendezvous Call Flow with Cisco TelePresence Conductor
      10. Integrating Cisco TelePresence Conductor and Cisco Unified Communications Manager
        1. Cisco TelePresence Server Configuration
        2. Cisco TelePresence Conductor Configuration
        3. CUCM Configuration
      11. Chapter Summary
      12. References
      13. Review Questions
    27. Chapter 12 Quality of Service in Cisco Collaboration Solutions
      1. Chapter Objectives
      2. An Introduction to Converged Networks
      3. Quality of Service Overview
        1. Voice Quality Impacting Factors
        2. Voice and Video Traffic Characteristics and QoS Requirements
          1. Voice (Bearer) Traffic
          2. Video (Bearer) Traffic
          3. Call Signaling Traffic
      4. QoS Implementation Overview
      5. Classification and Marking
        1. Trust Boundary
        2. QoS Trust Boundary
        3. Layer 2 Marking (CoS)
        4. Layer 3 Marking (ToS)
        5. Leading Practices for Classification and Marking for Video Traffic
      6. Queuing
      7. Traffic Policing and Shaping
      8. Medianet
        1. Medianet QoS Classes of Service
      9. Voice and Video Bandwidth Calculations
        1. Bandwidth Calculations for Voice Calls
        2. Bandwidth Calculations for Video Calls
        3. Bandwidth Calculations for Layer 2 Overhead
      10. Chapter Summary
      11. References
      12. Review Questions
    28. Chapter 13 Implementing Cisco IOS Voice Gateways and Cisco Unified Border Element
      1. Chapter Objectives
      2. Cisco IOS Gateway Voice Signaling Protocols
        1. Media Gateway Control Protocol
          1. MGCP Gateway Call Flow
          2. MGCP Gateway and CUCM Configuration
          3. Session Initiation Protocol
          4. SIP Gateway Call Flow
          5. SIP Gateway Configuration
        2. H.323 Protocol (Suite)
          1. H.323 Call Flow
          2. H.323 Gateway and CUCM Configuration
      3. Digital Voice Ports
        1. Integrated Services Digital Network
        2. Common Channel Signaling
        3. ISDN Dial Plan—Type of Number (TON)
        4. Channel-Associated Signaling
        5. Non-Facility Associated Signaling
        6. Direct Inward Dial
      4. Cisco IOS Dial Plan
        1. Cisco IOS Voice Gateway Dial Plan Overview
        2. Endpoint Addressing
        3. Call Path Selection and Call Routing
        4. Cisco IOS Dial Peers
        5. Cisco IOS Dial Peer–Matching Logic
        6. IOS Digit Manipulation
          1. Voice Translation Rules and Profiles
          2. Number Expansion
          3. Digit Stripping
          4. Prefix Digits
          5. Forward Digits
        7. Class of Restriction
      5. Cisco Unified Border Element
        1. CUBE Protocol Interworking
        2. CUBE Media Flows
        3. CUBE Early Offer and Delayed Offer
        4. CUBE DTMF Interworking
        5. Codec Negotiation
        6. CUBE Mid-Call Signaling
      6. CUBE Configuration
      7. CUBE for B2B Video
      8. Chapter Summary
      9. References
      10. Review Questions
    29. Appendix A Answers to the Review Questions
    30. Glossary
    31. Index