Chapter 8
Develop your
vocal impact
âThere is no index of character so sure
as the voice.â
Benjamin Disraeli , nineteenth-century
statesman and novelist
H
ave you ever had the experience of meeting someone for
the first time and building a positive impression of them â
and then they opened their mouth? Maybe their voice was
brash, maybe it was quiet, maybe the pitch was too high, maybe
they spoke too fast.Whatever the problem, they went from hero to
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